SRM on Demand Trademark Details

This mark is dead with a status of Abandoned-Failure to Respond or Late Response. The last case file activity for this mark occured 17 years ago on Wednesday, September 6, 2006, according to the United State Patent & Trademark Office
Word Mark Srm on Demand
Status Dead 602 — Abandoned-Failure to Respond or Late Response

Current Owner

Kana Software, Inc. of Menlo Park, CA

View all trademarks for Kana Software, Inc.
Other Trademarks for Kana Software, Inc.
Serial Number 78472905
Status Date Wednesday, September 6, 2006
Filing Date Wednesday, September 6, 2006
Attorney Sally M. Abel, Esq., Linda G. Henry, Esq.

Correspondent

SALLY M. ABEL, ESQ., LINDA G. HENRY, ESQ
SILICON VALLEY
801 CALIFORNIA ST
MOUNTAIN VIEW CA 94041-1990

Case File Statements

Goods & Services Computer software for use by others to resolve customer inquiries for customer service; customer relationship management software; computer software for use by others to provide customer support services; computer software for use by others to resolve customer problems; computer software that synchronizes customer information with information regarding interactions with the customer; computer software that provides form-based scripts to answer customer questions and to complete transactions; computer software to manage knowledge databases; computer software that integrates text chat, web page co-browsing, and customer callbacks via the Internet; computer software that organizes case resolutions with outbound transcript delivery and captures resolution information and transcripts
Goods & Services providing temporary use of non-downloadable software for use by others to resolve customer inquiries for customer support; providing temporary use of non-downloadable software for customer relationship management;providing temporary use of non-downloadable software for use by others to provide customer support services; providing temporary use of non-downloadable software for use by others to resolve customer problems;providing temporary use of computer software that synchronizes customer information with information regarding interactions with the customer; providing temporary use of computer software that provides form-based scripts to answer customer questions and to complete transactions; providing temporary use of computer software to manage knowledge databases; providing temporary use of computer software that integrates text chat, web page co-browsing, and customer callbacks via the Internet; providing temporary use of computer software that organizes case resolutions with outbound transcript delivery and captures resolution information and transcripts
Pseudo Mark Service Resolution Management on Demand

Classifications

International Class Codes
009 — Class 9 consists mostly of instruments used for controlling vehicles (such as ships), scientific research, and all computer programs and software regardless of the recording media such as CD-ROMs, hard drives, downloads, etc.
U.S. Class Codes 021, 023, 026, 036, 038
Status 6 — Active
Status Date Tuesday, August 31, 2004
Primary Code 009
International Class Codes
042 — Class 42 includes mainly services provided by persons, individually or collectively, in relation to the theoretical and practical aspects of complex fields of activities; such services are provided by members of professions such as chemists, physicists, engineers, computer programmers, etc.
U.S. Class Codes 100, 101
Status 6 — Active
Status Date Tuesday, August 31, 2004
Primary Code 042

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