the Science of Customer Management Trademark Details

This mark is dead with a status of Abandoned-Failure to Respond or Late Response. The last case file activity for this mark occured 17 years ago on Thursday, March 22, 2007, according to the United State Patent & Trademark Office
Word Mark The Science of Customer Management
Status Dead 602 — Abandoned-Failure to Respond or Late Response

Current Owner

Teletech Holdings, Inc. of Denver, CO

View all trademarks for Teletech Holdings, Inc.
Other Trademarks for Teletech Holdings, Inc.
Serial Number 78833325
Status Date Thursday, March 22, 2007
Filing Date Thursday, March 22, 2007

Correspondent

TELETECH HOLDINGS, INC.
9197 SOUTH PEORIA STREET
ENGLEWOOD, CO 80112-5833

Case File Statements

Goods & Services Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; Web-based self service products for use in the provision of customer care and customer relationship management services; Web-based customer contact frameworks to simplify workflow, consolidate legacy applications, and drive consistency of customer interactions; computer software for computer telephony integration including email, chat and other custom media types; computer software for workforce management applications including forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; Web-based computer software which groups call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts; speech-driven navigation tools for others; Web- based computer software for data capture and reporting to identify, tract and act upon customer interaction trends; Web-based computer software to track move/add/change requests made by others and provide issue resolution coordination; computer software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others
Goods & Services Customer relationship management services and customer care services for others, namely, managing databases and receiving and responding to sales, service, technical support and general information inquiries of customers through a variety of media, and enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments, and providing customers with multicultural marketing solutions and speech- driven navigation tools; employment agency services; remote agent services; data driven routing and screen pops services for computer telephony integration; automated root cause and trend analysis services including the compilation of contact data, customer data and business process data for trend analysis within and across customer support systems of others; data capture and tracking services to identify and assess organization trends including operational efficiencies that contribute to the concerns or behaviors of customers of others; data capture and tracking services for others for identifying and acting upon customer interaction trends; training and education services, and management of customer interaction management centers providing customer care and customer relationship management services
Goods & Services Telecommunication services, namely, providing telephone, electronic mail, automated call and over-the-phone language translation and interpretation services and providing multiple- user access to a global computer information network; advanced computer telephony integration for intelligent routing and operational efficiency across all media; carrier-grade hosted services across a private enterprise network to leverage best-in-class, centralized automatic call distributor functionality; direct access to user interface portals for customer relationship management services; and computer telephony integration including email, chat and other custom media types
Goods & Services Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others
Goods & Services Computer programming services for others, application service provider services, namely, designing, installing, integrating, networking, hosting, operating and maintaining computer software solutions for others including for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back- office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; workforce management services including forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; automated call center services; database development services and technical consultation and implementation services in the field of customer care and customer relationship management which simplify workflow, consolidate legacy applications, and drive consistency of customer interactions; database development services, namely, data driven routing and screen pops services for computer telephony integration; automated root cause and trend analysis services including the compilation of contact data, customer data and business process data for trend analysis within and across customer support systems of others; and data capture and tracking services to identify and assess organization trends including operational efficiencies that contribute to the concerns or behaviors of customers of others for identifying and acting upon customer interaction trends; tracking services for move/add/change requests made by others and the provision of issue resolution coordination; data and tool grouping and call flow directing services; user interface portals for customer relationship management services; product research and development for others; computer telephony integration including email, chat and other custom media types; quality assurance services in the field of customer care and customer relationship management including recording, archive, administration and replay services on a single system for others; and computer disaster recovery planning services

Classifications

International Class Codes
009 — Class 9 consists mostly of instruments used for controlling vehicles (such as ships), scientific research, and all computer programs and software regardless of the recording media such as CD-ROMs, hard drives, downloads, etc.
U.S. Class Codes 021, 023, 026, 036, 038
Status 6 — Active
Status Date Wednesday, March 15, 2006
Primary Code 009
International Class Codes
035 — Class 35 includes mainly services rendered by persons or organizations principally with the object of: 1. help in the working or management of a commercial undertaking, or 2. help in the management of the business affairs or commercial functions of an industrial or commercial enterprise, as well as services rendered by advertising establishments primarily undertaking communications to the public, declarations or announcements by all means of diffusion and concerning all kinds of goods or services.
U.S. Class Codes 100, 101, 102
Status 6 — Active
Status Date Wednesday, March 15, 2006
Primary Code 035
International Class Codes
038 — Class 38 includes mainly services allowing at least one person to communicate with another by a sensory means. Such services include those which: 1. allow one person to talk to another, 2. transmit messages from one person to another, and 3. place a person in oral or visual communication with another (radio and television).
U.S. Class Codes 100, 101, 104
Status 6 — Active
Status Date Wednesday, March 15, 2006
Primary Code 038
International Class Codes
041 — Class 41 covers mainly services rendered by persons or institutions in the development of the mental faculties of persons or animals, as well as services intended to entertain or to engage the attention.
U.S. Class Codes 100, 101, 107
Status 6 — Active
Status Date Wednesday, March 15, 2006
Primary Code 041
International Class Codes
042 — Class 42 includes mainly services provided by persons, individually or collectively, in relation to the theoretical and practical aspects of complex fields of activities; such services are provided by members of professions such as chemists, physicists, engineers, computer programmers, etc.
U.S. Class Codes 100, 101
Status 6 — Active
Status Date Wednesday, March 15, 2006
Primary Code 042

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